Senior IT Support Specialist

Role Overview

Accpro International is seeking a Senior IT Support Specialist to support end users, maintain core systems, and deliver responsive technical service for a growing client environment. This role is ideal for a professional who can balance troubleshooting, communication, and system reliability in a fast-paced setting.

Key Responsibilities

• Provide day-to-day technical support for hardware, software, and user access issues
• Monitor system performance and escalate recurring incidents when needed
• Support onboarding and offboarding tasks for employees and contractors
• Maintain documentation for common fixes, workflows, and support procedures
• Collaborate with internal teams and client stakeholders to resolve service requests efficiently

Qualifications

• 3+ years of IT support or help desk experience
• Strong troubleshooting and communication skills
• Experience with end-user systems, account management, and ticketing workflows
• Ability to manage priorities across remote and hybrid environments