Assistant Customer Service

(Administrative/Clerical)

Job Summary

The Assistant Customer Service is responsible for providing administrative and
customer support by handling inquiries, processing orders, preparing reports, and
ensuring smooth day-to-day operations. The role also involves clerical and receptionist
duties, including encoding, filing, and coordinating travel bookings.

Job Description

• Answer customer calls and address inquiries and concerns promptly.
• Provide basic information about the company’s products and services.
• Process orders, determine charges, and monitor billings and payments.
• Handle customer complaints and returns and escalate concerns when necessary.
• Refer customer concerns to supervisors, managers, and sales representatives.
• Prepare invoices and assist in bidding preparations.
• Ensure that all customer orders are properly processed and completed.
• Prepare and maintain various reports and records.
• Perform clerical duties, including encoding, filing, and hotel bookings.
• Provide receptionist support and other administrative tasks as assigned.

Qualifications

• Graduate of BS Electronics and Communications Engineering (ECE), BS Electronics
• Engineering, or a vocational course related to electronics or engineering.
• Mechanical Engineering, Civil Engineering, and Computer Engineering graduates
  are not qualified.
• PRC license is an advantage but not required.
• Must have strong troubleshooting and diagnostic skills for machines and
  equipment.
• Patient, hardworking, flexible, and willing to learn.
• Able to work independently with minimal supervision.
• Physically fit and able to work under pressure.
• Willing to travel nationwide and render overtime, weekend, or holiday work when
  needed.
• Detail-oriented and able to work under pressure and multitask effectively.
• Willing to work beyond office hours when necessary.

Work Arrangements

Work Location

• Quezon City – 1 Headcount

Work Setup

• Onsite

Benefits Offered

• To be discussed